I strive to create good software, services, and art. Yet sometimes, things do not go as planned. These are my suggestions for technical and store issues.

Technical issues

• docs.hidale.com has setup guides, tutorials, and all documentation
• Every plugin download includes a help patch with examples to learn and reuse
• Search the Cycling ’74 Max forums or post a question to their community
• Search open, fixed, or resolved technical issues; or create a new issue for…
  • dp.kinect
  • dp.kinect2
  • dp.kinect3
  • dp.oak

Store purchase issues

• Check your email spam folder for store messages. You might find the message that contains your “registration name” used to register your license.
• Keep your web browser up to date for better security and reliability.
• The store requires some browser cookies to function. Please read our privacy policy and cookie information. When you can not accept them, please contact me by email to discuss an alternative.
• Several methods of payment are available: PayPal, credit card via PayPal, Wise, and SWIFT/IBAN/SEPA bank transfer. You are responsible for transaction fees; some methods have no fees. Most methods support conversion to Euro; our currency of payment.
• Do you still have a store purchasing issue? Please email me.